Frequently asked questions
Common questions about website projects, booking systems and support after launch.
It starts with a conversation about your business, what you need from your website and what isn't working with your current setup. From there, we can work out what needs to be built and the best way to approach it.We start with a conversation about your business, website needs and current setup. Then we agree what to build and how.
Every project is different. Timing depends on the size of the website, the functionality involved and how quickly content and feedback are provided. I'll agree the expected timeframe with you before the project begins.Timing depends on the website size, functionality, content and feedback. I’ll agree an expected timeframe before we begin.
Not necessarily. If you already have a logo, colours, fonts or brand guidelines, I'll work with them. If your branding isn't established yet, we can discuss what you have and what the website needs before design begins.Not necessarily. I can work with your existing branding or discuss what the website needs if it is not established yet.
Your business knowledge, content, images and feedback are the main things I need from you. I'll tell you what is needed at each stage, so you don't have to work out everything before we start.Your business knowledge, content, images and feedback are the main things I need. I’ll guide you at each stage.
Yes. If your current website feels outdated, doesn't work well on mobile or no longer reflects your business, we can look at what should stay, what needs changing and where there is room to improve.Yes. We can identify what should stay, what needs changing and how to improve an outdated or difficult-to-use website.
Yes. Every website is designed and developed to work across mobile, tablet and desktop, with the key pages, forms and customer journeys checked before launch.Yes. Every website is checked across mobile, tablet and desktop, including key pages, forms and customer journeys.
Yes. Depending on what you use, your website can connect with booking platforms, forms, email services and other tools your business relies on. We'll look at your existing setup before deciding what's needed.Yes. Depending on your setup, I can connect your website with booking platforms, forms, email services and other business tools.
Yes. You'll review the design before development begins, giving you the opportunity to ask questions and request changes before everything is built.Yes. You’ll review the design before development, so you can request changes before the website is built.
Yes. I can build booking functionality into your website so customers can view your services, choose an available time and book online. The setup is planned around how your business actually works.Yes. I can add online booking so customers can view services, choose a time and book around how your business works.
Yes. If you're already using a booking platform, we'll look at how it works and whether it can be integrated with your website. If it can, I'll make sure the booking journey feels like a natural part of your site.Yes. I’ll review your existing platform and integrate it with your website where possible.
Where the booking platform supports deposits or payments, this can be built into the booking journey. We'll look at what you need your customers to do when making a booking and choose the right setup around that.Where supported, deposits or payments can be included in the booking journey and tailored to your customers’ needs.
That depends on the booking system you use and what you need to manage. We'll make sure the setup works for you as well as your customers, including how appointments, availability and booking information are handled.Yes. We’ll make sure the booking system supports your appointments, availability and customer information.
Before launch, we'll check the website across desktop and mobile and make sure the key pages, links, forms and booking functionality are working properly. Once everything is ready, your website can go live.I’ll check the website across desktop and mobile, including pages, links, forms and booking functionality, before launch.
Yes. If you need help with updates, changes or ongoing website support after launch, we can discuss what works best for your business.Yes. We can discuss updates, changes and ongoing website support after launch.
No. You don't have to sign up for ongoing support. If you need occasional changes or updates, you can simply get in touch and we'll discuss what's needed.No. You can request occasional changes or updates whenever you need them.
Potentially, yes. It depends on how the website was built and what access is available. Get in touch with some details about your current website and I can let you know what's possible.Potentially. It depends on how the website was built and what access is available. Send me the details and I’ll explain what’s possible.
Next step
Get in touch and tell me a little about your business and what you need.
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